Customer Care that
empowers your business
Nurture and grow your business relationships with customer care that eases your day and delights your customers.
We are Alaga,
Your Customer Care Expert!
We provide Customer Care for all industries,
and we're HIPAA certified for the Healthcare Industry.
10% off online bookings!
Customer Care that empowers your business
Nurture and grow your business relationships with customer care that eases your day and delights your customers.
Access to Medical Records
Use this space to promote the business, its products or its services.
In the Philippines, care is a deeply rooted cultural trait that is expressed in the way we lovingly, dutifully, and enthusiastically take care of family, neighbors, and guests. We call it Alaga.
With this natural and culturally inherited sense for care, Filipinos have become world-renowned for friendliness, hospitality, and sincerity, and are highly sought after internationally in all industries that aim for extraordinary customer relationships.
Treasuring our unique heritage of Alaga, we have built a company with the goal of providing you with the best customer care agents, and the best customer care service, in the world.
Customer Care Services
We believe our services should be taking a burden off your shoulders.
Our Executive Assistants ensures that all your administrative needs and customer interactions are handled with the outmost precision and care. This way, you can dedicate your valuable time to strategizing and expanding your business, knowing that your customers is in capable hands.
Healthcare Services
Our outsourced services for Healthcare remove the pain in processing.
We understand the sensitive nature of your industry, so we only hire fully certified nurses as our HIPAA-certified agents. They can manage all aspects of customer interactions and administrative services with precision and discretion, while you focus on executive functions.
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Voice (Phone) Support
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Email Support
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Live Chat Support
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Ticket Handling & Escalation
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Appointment Scheduling / Reminders
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Product & Service Inquiries
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Customer Follow-ups
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Feedback Collection / NPS Surveys
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Renewal / Re-subscription Reminders
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Upselling / Cross-selling Campaigns
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Welcome or Onboarding Calls
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Tier 1 & Tier 2 Tech Support
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Troubleshooting and Diagnostics
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Product Installation Guidance
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Knowledgebase Support & Maintenance
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Responding to Inquiries via Facebook, Instagram, Twitter/X, etc.
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Online Review Monitoring & Response (Google, Yelp, Trustpilot)
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Social Listening and Reporting
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Manual / Automated Order Entry
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E-commerce Platform Integration (Shopify, WooCommerce, Amazon, etc.)
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Inventory Checking Before Fulfillment
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Coordination with Warehousing / Fulfillment Partners
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Order Tracking & Customer Updates
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Shipping & Delivery Notifications
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Stock & Delay Alerts
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Returns & Exchange Handling
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Shipping & Delivery Notifications
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Stock & Delay Alerts
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Returns & Exchange Handling
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Invoice Generation & Payment Follow-Up
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E-commerce Platform Integration (Shopify, WooCommerce, Amazon, etc.)
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Refund & Cancellation Processing
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Non-collection Payment Reminders
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Dispute & Exception Handling
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Lost / Damaged Product Resolutions
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Escalation to 3PL / Client
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Product Listings Creation & Maintenance
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SKU Management
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Price Updates & Discount Setups
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Product Description Writing & Optimization
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Coordination with Design for Product Images
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Bulk Uploads & Categorization (Shopify, Amazon, WooCommerce, etc.)
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Appointment Scheduling
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Patient Registration
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Insurance Eligibility Verification
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Pre-Authorization / Prior Authorization
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Patient Financial Counseling
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Upfront Payment Collection
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Patient Communication / Reminders
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Optional: Multilingual Intake Support
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Mid-Cycle Services: Ensure clinical documentation and coding are accurate and optimized for payment.
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Medical Coding (ICD, CPT, HCPCS)
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Charge Capture
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Clinical Documentation Improvement (CDI)
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Provider Education on Documentation
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Compliance Audits
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Utilization Review (UR)
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Coding Edits and Validation
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Back-End Services: Submit claims, collect payments, reduce denials, and improve cash flow.
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Claims Submission
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Payment Posting
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Denial Management
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Accounts Receivable (A/R) Follow-Up
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Patient Billing & Collections
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Appeals and Reconsiderations
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Reporting & Analytics
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Refund Processing
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"Alaga means heartfelt care that stems from the natural friendliness, empathy, and dedication of the Filipino."
Industries
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Healthcare
We manage claims, billing, patient support, and compliance, ensuring efficient operations and adherence to healthcare standards.
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Retail & Ecommerce
We support retail and ecommerce with customer service, order processing, inventory management, and analytics for streamlined operations.
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Professional Services/HR
We handle HR tasks, payroll, recruitment, and administrative support, enabling professional services firms to focus on core objectives.
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Finance & Accounting
We provide accounting, bookkeeping, compliance, and financial reporting, ensuring accuracy and regulatory adherence for businesses.
Technology/SaaS
We manage customer support, onboarding, billing, and technical inquiries, supporting tech and SaaS firms with efficient operations.
Real Estate
We handle property listings, tenant relations, lease management, and reporting, supporting efficient real estate operations.
Legal
Our services assist law firms with document review, contract management, research, and case workflows for streamlined operations.
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Digital Agencies & Creatives
We support digital agencies with project coordination, client services, and administrative tasks, enabling focus on creative output.
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Food Safety & Management
We manage compliance, inspections, documentation, and reporting, ensuring food safety standards and operational efficiency.
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Executive Assistance
We provide administrative support, scheduling, correspondence, and task management, aiding executives with organized operations.
Media & Entertainment
We handle content management, customer inquiries, scheduling, and administrative tasks, supporting media and entertainment operations.
Education & EdTech
We manage student support, administrative tasks, enrollment, and technical inquiries, aiding efficient education and EdTech operations.
Insurance
We manage claims, policy administration, underwriting, and customer service, improving efficiency in insurance operations.
Travel & Hospitality
We manage reservations, guest services, revenue, and operations, supporting smooth and efficient travel and hospitality businesses.
Supply Chain & Procurement
We handle procurement, inventory, logistics, and supply chain coordination, ensuring efficient and cost-effective operations.
Healthcare
We manage claims, billing, patient support, and compliance, ensuring efficient operations and adherence to healthcare standards.
Healthcare
We manage claims, billing, patient support, and compliance, ensuring efficient operations and adherence to healthcare standards.
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Mental Health Support
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Sleep Tracking and Analysis
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Chronic Disease Management
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Customer Care with a Human Touch
In a market rapidly shifting to A.I. and automation, Alaga stands out by prioritizing a human touch. Machines may process data quickly and at scale, but they can’t relate to worry, or offer heartfelt reassurance in a caring voice.
We believe that true customer care goes beyond scripts and metrics, and that lasting relationships are built with empathy and thoughtfulness. We see caring for our clients, and yours, as a personal mission—a driving force that fuels every interaction we make.
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Why Choose Alaga?
When you choose Alaga as your outsourcing service provider in the Philippines, you're gaining more than just a transactional relationship—you're gaining a dedicated partner that acts as a part of your very own company.
We immerse ourselves in your business and align ourselves with your goals to ensure seamless integration, heartfelt service, and an ambition to achieve extraordinary results.
We nurture your customer relationships, empower your business, and transform challenges into opportunities for growth, while strengthening the relationships you’ve worked so hard to build.
Our Partners
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"Thanks to Alaga, my days are stress-free and my patients are happy. I couldn't ask for better customer care for my sports clinic."
- Dr. Eric Zabat/M.D. Sports Medicine, Orthopaedics
Malvern, PA
Let us ease your day with caring executive assistants and heartfelt customer care.
To learn how, just send us your email address and we'll get back to you within 24 hours.
By submitting this form, I hereby give Alaga consent to use the information I've provided in accordance with the applicable data privacy laws and the Alaga Privacy Notice.